Updated April 23, 2025
This Website Privacy Policy governs the manner in which Lash Pilot, a California corporation (“we” and “us”), collects, uses, maintains, and discloses information collected from users (each, a “User”) of the www.lashpilot.com website (“Site”). This policy applies to the Site and electronic communications between you and the Site. This policy does not apply to information collected from our customers when they obtain products and services at our studio locations, sign up for any communications with us, or from offline sources. This policy does not apply to information collected by third parties, including through any application or content that may link to or be accessible from this Site.
Information Collected
We may collect Personal Information from you. “Personal Information” is information such as name, postal address, email address, telephone number, or other identifiers of you or your computer. We may also collect information that is about you but does not identify you.
We may collect information including (Personal Information) from Users in a variety of ways, including, without limitation, (i) automatically when you use the Site, (ii) directly from you only if you voluntarily undertake specific interactions with the Site, or (iii) from third-party suppliers of services to the Site and to us. Specific examples of how we might collect Personal Information include when you respond to a form or other field on the Site, when you send an electronic message to us, book services on the Site, and place orders or engage in other transactions for goods and services on the Site.
We may collect information about how you interact with the Site, including your browser name, operating system, Internet service providers utilized, IP address, location data, logs, traffic data, usage data, browsing actions and patterns, and other similar information.
Cookies and other Tracking Technologies
Our Site may use “cookies” to enhance User experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Site.
Some of our third-party suppliers may use other cookies and tracking technologies to provide data to us about Users and the Site. These cookies and technologies will collect information about you, including Personal Information. We do not control these third parties’ tracking technologies or how they may be used. The information collected includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), logs and errors, mouse events, key presses, referring URL and domain, pages visited, date and time, user attributes, and the preferred language used to display our Site. Some of these third-party suppliers may store this information on our behalf in a pseudonymized user profile. Some of these third parties are contractually forbidden to sell any of the data collected on our behalf.
How We Use Collected Information
We may collect and use Users’ information (including Personal Information) for the following purposes:
- To present the Site to you and to improve it
- To provide you with information, products, and services
- To fulfill any other purpose for which you provide it
- To provide you with notices regarding our Site, promotions, offers, products, and services
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us
- To improve customer service
- To allow you to participate in interactive features on the Site
- To understand how Users use the Site and their experience with it (including how much time they spend on which pages, which links they choose to click, what Users like, etc.)
- To improve our Site, products, and services
- To send periodic emails or other kinds of communications
We may use a provided email address to respond to inquiries, questions, and/or other requests. For any other purpose with your consent. In any other way we may describe when you provide the information.
If a User decides to opt-in to our mailing list, the User will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How We Protect Your Information
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we try to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Site. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Site.
Sharing Your Personal Information
We may disclose aggregated and de-identified information about Users without restriction. We may disclose information (including Personal Information) that we collect or you provide:
- To our subsidiaries, affiliates, and licensees
- To contractors, service providers, and other third parties we use to support our business and Site
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets
- To fulfill the purpose for which you provide it
- For any other purpose disclosed by us when you provide the information
- With your consent
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request
- To enforce our agreements with you
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our affiliates, licensees, or customers, or others
Non-Sharing Clause
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third Party Websites
Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, licensees, affiliates, subsidiaries, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website’s own terms and policies.
Data Retention
We will retain your Personal Information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your Personal Information:
- The right to access – You have the right to request copies of your Personal Information.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your Personal Information, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your Personal Information, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your Personal Information, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided email address.
Children’s Privacy
Our Site is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Site. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Site or on or through any of its features, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at our provided email address.
SMS Terms of Service
By providing your mobile number and opting into SMS communications, you agree to receive text messages from LASH PILOT related to the services you have chosen. SMS messages may be transactional, informational, or promotional in nature, depending on your selected preferences at the time of opt-in.
Types of messages you may receive include, but are not limited to:
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Appointment confirmations and scheduling updates
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Appointment reminders
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After-appointment instructions and follow-ups
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Billing alerts and payment confirmations
If you have opted in to receive marketing communications, you may also receive:
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Promotional offers and service updates
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Limited-time discounts
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Client satisfaction surveys
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Event announcements and newsletters
Your preferences are respected, and message categories are enabled based only on the selections you made when opting in.
Message Frequency Clause
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive 4-8 messages per month. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.”
Opt-Out & Support Mechanisms
To opt out of receiving SMS messages at any time, reply STOP.
For support or assistance, reply HELP.
Your phone number is used exclusively for the purposes you consented to and will not be shared with third parties for marketing purposes without your explicit permission. All SMS messages are transmitted through third-party providers under data protection agreements that comply with applicable privacy standards.
LASH PILOT applies appropriate safeguards to protect the personal information used in SMS communications, including secure handling and access controls.
Carrier Liability Clause
Carriers are not liable for delayed or undelivered messages.
SMS Terms
Lash Pilot will not sell or share your mobile opted in consent data with any third parties.
SMS Consent and Opt-In
Users provide consent to receive SMS messages by submitting a website form that includes an unchecked checkbox. The checkbox clearly states that users agree to receive SMS messages from Lash Pilot, that message frequency may vary, message & data rates may apply, and that they can reply STOP to unsubscribe or HELP for assistance.
Consent to receive SMS messages is not a condition of purchase.
Changes to this Policy
We have the discretion to update this policy at any time. When we do, we will revise the updated date on this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the information we collect. You acknowledge and agree that it is your responsibility to review this policy periodically and become aware of modifications.
Your Acceptance of these Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions regarding privacy, please read our privacy policy: https://lashpilot.com/privacy-policy/
